FREQUENTLY ASKED QUESTIONS
Have questions? We’ve gathered the most common inquiries from homeowners, designers, and industry professionals.
From product performance and warranty details to heat resistance and installation requirements, this FAQ section gives you clear, straightforward answers to help you make informed decisions.
General & Purchasing
Where can I buy your products?
Our products are available through a network of trusted distributors and retailers. Please visit our “Where to Buy” page to find the nearest showroom or authorized dealer in your area.
Do you sell directly to the public?
We primarily operate as a wholesaler. However, we can direct you to our authorized partners who can assist you with pricing, sampling, and purchasing for your residential or commercial projects.
Can I order samples?
Yes, we encourage you to see and feel the texture of our materials. You can request samples directly through our product pages by clicking the “Order a Sample” button.
Product & Materials (Porcelain, Stone, Quartz)
What is the difference between Porcelain and Quartz?
Porcelain is made from natural clay and fired at extremely high temperatures, making it heat, UV, and scratch-resistant, suitable for both indoors and outdoors. Quartz is an engineered stone containing natural quartz and resin; it is highly durable and non-porous but is generally recommended for indoor use only.
Are your surfaces heat resistant?
Yes. Our porcelain slabs are fired at high temperatures, making them extremely resistant to heat. While quartz is also durable, we recommend using trivets or hot pads to protect the resin component from thermal shock.
Can I use your products outdoors?
Absolutely. Our Porcelain Pavers and specific stone slabs are UV resistant and durable enough to withstand freezing and thawing cycles, making them perfect for patios, pool decks, and outdoor kitchens.
What is "Large Format" porcelain?
Large format porcelain refers to oversized slabs that minimize grout lines, creating a seamless, modern look. They are lightweight yet durable, ideal for countertops, wall cladding, and flooring.
Is natural stone suitable for high-traffic areas?
Yes, many natural stones like Quartzite and Granite are incredibly dense and durable, making them excellent choices for high-traffic areas. However, some softer stones like Marble may require more maintenance to prevent scratching or etching.
Maintenance & Care
How do I clean my porcelain surfaces?
Porcelain is incredibly low maintenance. For daily cleaning, use a damp cloth with warm water and a neutral pH cleaner. It requires no sealing and is resistant to staining.
Does natural stone need to be sealed?
Yes, natural stone is porous. We recommend sealing your natural stone surfaces upon installation and periodically thereafter to protect against staining and moisture absorption.
How do I remove stubborn stains?
For most surfaces, non-abrasive cleaners are best. Avoid harsh chemicals like bleach or acidic cleaners (like vinegar) on natural stone, as they can etch the surface. Always check the specific care guide for your chosen material.
Installation & Technical
Can porcelain slabs be installed over existing countertops?
In many cases, yes. Due to their slim profile and light weight, large format porcelain can often be installed over existing surfaces, reducing demolition time and cost. Consult with your installer for feasibility.
What designs do you offer?
We offer a wide range of designs, from realistic marble and wood looks to industrial concrete and solid colors. You can browse our collections by “Look” or “Color Palette” on our website.
Are your products suitable for fireplaces?
Yes, our porcelain slabs are heat resistant and non-combustible, making them an excellent and safe choice for fireplace surrounds and cladding.
Where can I find technical specifications?
You can download detailed Technical Specifications and installation guides directly from each product page by clicking the “Download” icon.